Support

Store Policy

Customer Care

We prioritise our customers and strive to provide exceptional service. Our customer care team is available to assist with any inquiries, issues, or feedback you may have. We are committed to ensuring your shopping experience is seamless and enjoyable.

Contact Us: You can reach our customer care team via email at hello@bernadou.co. Our operating hours are Tuesday to Thursday, 9 AM to 5 PM (AEST).

Response Time: We aim to respond to all inquiries within 24 hours.

Returns and Exchanges: We offer a 30-day return policy for all artwork. If you are not satisfied with your purchase, please contact us to initiate the return process. The artwork must be in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Order Tracking: Once your order has been dispatched, you will receive an email with tracking information. You can also track your order through your account on our website.

Privacy & Safety

We value your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data.

Information Collection: We collect personal information such as your name, email address, shipping address, and payment details to process your orders and provide customer support.

Data Security: We use industry-standard security measures to protect your personal information. All transactions are encrypted using SSL technology.

Third-Party Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to process your orders (e.g., shipping companies) or as required by law.

Cookies: Our website uses cookies to enhance your browsing experience and provide personalised services. You can manage your cookie preferences through your browser settings.

Wholesale Inquiries

We welcome wholesale inquiries from galleries, retailers, and interior designers. If you are interested in purchasing our artwork in trade, please contact us for more information.

Contact: For wholesale inquiries, please email us at hello@bernadou.co with details about your business and the artwork you are interested in.

Minimum Order Requirements: Wholesale orders may be subject to minimum order requirements. Please inquire for specific details.

Pricing and Terms: We offer competitive pricing and flexible terms for our wholesale partners. Our team will provide you with a tailored quote based on your needs.

Delivery and Shipping: Wholesale orders are typically processed within 5 business days. Shipping costs and delivery times will vary based on the order size and destination.

Payment Methods

- Credit / Debit Cards
- PAYPAL